Trust the IMS Gold Star Package

Support Package for Businesses

Promises, promises

Do you feel that many service providers promise great benefits in their sales literature and spiel but fall short of expectations when they are called on to fulfil these same promises? It’s often when a crisis occurs that you find out the customer service standards are much lower than you’d expected and that once a sales transaction was completed you weren’t of value to a provider any more. That’s not our way.

Research by made for interesting, and not altogether pleasing, reading.

  • UK businesses lose around £12 billion per annum thanks to poor customer service.
  • 60% of consumers like a balance of price and service. Bad customer service and a pricing deal don’t win good feedback.
  • Almost 40% of business leaders worry about millennial customer loyalty.


Why We’re Different

At IMS Franking we value every client and appreciate that they could have opted for another service provider who possesses Royal Mail accreditation and acts as independent franking machines inspectors and maintainers as we do.

Our customer service standards often exceed customer expectations. We don’t give you 100% attention to make franking machines sales and then leave you without committed support.

IMS Gold Star Package

You can trust our business mail services experience and our Gold Star Package which includes:

  • Free installation.
  • Free operator training.
  • Free logo.
  • Free 12 months warranty.

For the more suspicious amongst you who may believe that the “free” isn’t free and that the fees and franking machines costs are loaded to incorporate our time and expertise – Absolutely not.

Feel free to test us, our prices and claims. You’ll find us competitively priced, top level service providers. We put our customers first and that’s why they stick with us.

Customer Care Without Frustration

Whenever you need us we answer your call, swiftly, expertly and in a friendly and transparent manner. There are no premium rate telephone numbers, no ridiculous “press one for this, two for that” menus and you’ll speak to a proficient and trained member of IMS Franking’s team not an unqualified script reader. Breakdown engineer call outs are responded to within four hours.

You’ll find operator manuals, rental forms, brochures and postage account forms on our website too which you can download and peruse and complete at your leisure. If you have any questions, please ask us. We don’t bite!

Our mail support package sets us ahead of the competition.

IMS business mail services – Consumables, additional tools and an online account.

We understand that you don’t want to spend hours trying to source franking machines consumables, envelopes or efficiency increasing letter openers, inserters, mail monitors and scales. We offer a complete mailroom service.

You’ll be relieved to learn that consumable items are easily purchasable via the website and your online account and credits can be managed by you 24/7. Not everyone works a 9-5 day and we don’t limit your operational potential by closing the stores.

Choosing IMS Franking allows you to enjoy 100% confidence. No exceptions and no excuses.

For a little more information take a look at the Gold Star Package.

Why not contact us and find out what IMS can do for you?