Support Centre

Get in touch and find out what IMS Franking can do for your business

CONTACT US >

0118 9820988

Contact Us

4  Saturn  House

Calleva Park

Aldermaston

RG7 8HA

© IMS-Franking 2018  |  All Rights Reserved

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  • Operating Manuals >

    BRAND: FP

    MODEL: Centormail

    Operating Manual >

    Rate Card Documents >

    Print Head Documents >

    Info Print Documents >

    BRAND: FP

    MODEL: Flexiscale

    Operating Manual >

    BRAND: FP

    MODEL: EFS

    Operating Manual >

    BRAND: FP

    MODEL: FPi2000

    Operating Manual >

    BRAND: FP

    MODEL: FPi4000

    Operating Manual >

    BRAND: FP

    MODEL: FPi5500

    Operating Manual >

    BRAND: IMS

    MODEL: IMS110

    Operating Manual >

    Postage Account Form >

    Rental Form >

    BRAND: IMS

    MODEL: IMS220

    Operating Manual >

    Product Brochure >

    BRAND: IMS

    MODEL: IMS400

    Operating Manual >

    Product Brochure >

    BRAND: IMS

    MODEL: IMS50

    Operating Manual >

    BRAND: FP

    MODEL: FPi500

    Operating Manual >

    BRAND: IMS

    MODEL: IMS100

    Operating Manual >

    BRAND: IMS

    MODEL: IMS160

    Operating Manual >

    Postage Account Form >

    Rental Form >

    Product Brochure >

    BRAND: IMS

    MODEL: IMS300

    Operating Manual >

    Product Brochure >

    BRAND: IMS

    MODEL: IMS475

    Operating Manual >

    BRAND: IMS

    MODEL: IMS160

    Operating Manual >

    Postage Account Form >

    Rental Form >

    Product Brochure >

  • Royal Mail Rate Updates >

    Your machine needs to be updated with the latest Royal Mail products, services and rates.  Please download the instructions for your machine.  The new tariffs will become available to download from 1st March 2018.  The new tariffs will be held in memory and will activate automatically on the 26th March 2018.

     

    Note: If you have recently added postage or completed a data upload after 1st March your machine may have already downloaded the new rates files.  You can check this using the tool on the dedicated website: www.pitneybowes.com/uk/ratechange

    BRAND: IMS

    MODEL: 50/55

    Instructions >

    BRAND: IMS

    MODEL: 60

    Instructions >

    BRAND: IMS

    MODEL: 100

    Instructions >

    BRAND: IMS

    MODEL: 300C/400C/475

    Instructions >

    BRAND: SENDPRO

    MODEL: ALL CONNECT+

    Instructions >

    BRAND: IMS

    MODEL: 110/160/220

    Instructions >

    BRAND: IMS

    MODEL: 300M/400M/475

    Instructions >

  • FAQ's >

    How do I design my franking logo?

    We can do this for you!  All we need is a good quality jpeg file of your logo, let us know if you want to add any text or return address and leave the rest to us!

     

    Call or email and we'll sort it for you!

    0118 9820988

    I send high volumes of post, are further discounts available from the Royal Mail?

    Yes, discount schemes such as Business Mail Advance are available. We suggest you contact us to discuss the options available to you.

    What happens to unused credit if I change my franking machine?

    If you change your franking machine and there is credit left, you will need to make sure your old machine is de-commissioned by the supplier/maintainer, you will then either receive payment back from Royal Mail directly or the franking machine manufacturer will need to issue the refund.

    What should I do if I change my address?

    Please contact us to let us know. We will then advise the Royal Mail. Each franking machine has to be licensed to be used at a specific address, so if you move you will need a new licence.

    What should I do if I change the name of my company?

    Please contact us so we can advise Royal Mail who will issue a new licence.

    What should I do if I have franked the wrong date?

    Set the postage amount to zero then set the date to the correct date. Frank the back of your envelope using the correct date, Royal Mail will then accept this item.

    What should I do if I have over franked an item?

    If you over frank an item and need to claim back the money from the Royal Mail, download the reclaim form below, fill it in and send it off to Royal Mail, with the mis-franked item.  Royal Mail will then send you a refund, minus an admin fee.